Privacy policy
Information We Collect
At NixieLoom, we collect the following types of information when you interact with our website:
- Personal Information: Name, email address, shipping/billing address, and payment details when you make a purchase.
- Device Information: IP address, browser type, operating system, and device identifiers for analytics and security purposes.
- Usage Data: Pages visited, products viewed, and interaction patterns to improve our services.
- Cookies: We use cookies and similar technologies to enhance your shopping experience and for marketing purposes.
How We Use Your Information
Your data is used for the following purposes:
- Processing and fulfilling your orders
- Providing customer support and responding to inquiries
- Improving our website functionality and product offerings
- Sending promotional communications (with your consent where required)
- Preventing fraud and ensuring website security
- Complying with legal obligations
Data Sharing and Disclosure
We may share your information with:
- Service Providers: Payment processors, shipping carriers, and IT service providers necessary for order fulfillment.
- Legal Compliance: When required by law or to protect our legal rights.
- Business Transfers: In case of merger, acquisition, or asset sale.
We never sell your personal information to third parties for marketing purposes.
Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations (e.g., tax, accounting requirements)
- Resolve disputes and enforce our agreements
Transaction data is typically retained for 5 years to comply with financial regulations.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Restrict or object to certain processing activities
- Receive your data in a portable format
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us through the methods provided on our website.
Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- SSL encryption for all data transmissions
- Regular security assessments
- Access controls and staff training
- Secure payment processing through PCI-compliant providers
International Data Transfers
As an international business, your data may be transferred to and processed in countries outside your own. We ensure such transfers comply with applicable data protection laws through:
- Standard Contractual Clauses (for EU data transfers)
- Adequacy decisions where applicable
- Other appropriate safeguards as required
Children's Privacy
Our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent. If we become aware of such collection, we will take steps to delete the information.
Policy Updates
We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with an effective date. We encourage you to review this policy regularly.
Contact Us
For any questions about this privacy policy or our data practices, please use the contact form available on our website.
