Faq
Order Processing & Shipping
How long does order processing take?
Orders are typically processed within 1-3 business days. During peak seasons or promotions, processing may take slightly longer.
What shipping methods do you offer?
We provide standard and express shipping options. Delivery times vary by destination and shipping method selected at checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times will be calculated at checkout.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with original tags attached. Some sale items may be final sale.
How do I initiate a return?
Please contact our customer service team through the contact form with your order number and reason for return. We'll provide return instructions.
Product Information
How do I determine my size?
Each product page includes detailed size charts with measurements. We recommend comparing these to your body measurements for the best fit.
What materials are your clothing made from?
We use various high-quality materials including cotton, wool, polyester blends, and other fabrics. Material composition is listed on each product page.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.
Is my payment information secure?
Yes, all transactions are processed through secure, encrypted payment gateways. We do not store your full payment details on our servers.
Other Questions
Do you offer gift wrapping?
Currently we do not offer gift wrapping services, but we can include a packing slip without prices upon request.
How can I contact customer service?
Please use the contact form on our website. Our team typically responds within 24-48 hours during business days.
